Versand

1. Warehouse & Shipping Origin

Our warehouse is located in Europe. All orders are dispatched from our European fulfillment center, ensuring fast and reliable delivery to our customers.

2. Order Processing Time

Once your order is confirmed, we will process and dispatch it within 1–3 business days. During peak seasons or promotional periods, processing times may be slightly longer — we will notify customers in advance if this is the case.

3. Delivery Timeframe

After dispatch, orders are expected to arrive within 7 business days. Actual delivery times may vary depending on the destination country, local customs clearance, and carrier conditions.

4. Shipping Coverage

We primarily serve customers in Europe. If you are located outside of Europe, please contact us before placing an order to confirm availability and applicable shipping rates.

5. Shipping Rates

Shipping costs are calculated automatically at checkout based on your delivery address. Free shipping may be available for qualifying orders or specific regions — please refer to the checkout page for current offers.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment status through the carrier's platform.

7. Delays & Exceptions

In the event of circumstances beyond our control (e.g., severe weather, strikes, customs delays), delivery may take longer than expected. If your order has not arrived by the estimated delivery date, please contact us through our website and we will assist you as soon as possible.

8. Delivery Information

Please ensure that your shipping address and contact details are accurate and complete at the time of ordering. We are not responsible for failed deliveries or returned packages resulting from incorrect address information. Any re-shipping costs incurred will be the responsibility of the buyer.

9. Contact Us

For any shipping-related inquiries, please reach out to us via the contact page on our website. We aim to respond within 1–2 business days.